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Bank Safely with Liv

Find out how to stay secure and safeguard your banking information.

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Speak to our dedicated support team and get answers to all your banking-related queries.

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General Insurance Plans

Life, Health & Accident Insurance Plans

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Bank Safely with Liv

Find out how to stay secure and safeguard your banking information.

Help & Support

Speak to our dedicated support team and get answers to all your banking-related queries.

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Find out more about our policies, charges and how to update your KYC.

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We’re here to help

Here’s how you can get in touch with us:

Call us anytime:

  • Our team is now available on call 24/7.
  • Speak to us on Support if you are within UAE.
  • Or call us on ON DEMAND if you are outside the UAE.
  • Learn more about our Voice Support.
Know more about our official communication channels

Use Whatsapp Banking to:

  • Chat with a live agent available from 7am - 10pm.
  • Simply send “Hi” on live support and subscribe.
  • You can also access WhatsApp banking from the ‘Help’ tab in Liv X app

Learn More about WhatsApp Banking

Know more about our official communication channels

You can email us on support@springoffshore.com

  • Please allow us to 1-2 working days for us to respond to your email. To prevent delays, avoid repeated emails on the same subject.
  • We only provide general banking services through email so we can keep you safe.
  • If your query requires sharing your financial or account information, please contact us via call or live support.
  • If you want to report a fraud, the best way to reach us is by calling on phone.
  • Please note, we will never ask for your confidential information, such as card or PIN numbers through email, nor will we ask you to share this information via any links. If you receive an email that looks like it's from us and asking for your personal information, please report that email.
Know more about our official communication channels

How long will it take?

We’re committed to resolving your service request as quickly as possible. In some cases, service requests may involve other banks and institutions and can take up to 15 working days or more. You can follow up with us at any time.

What’s next?


Once we have reviewed your request, we’ll call, email or SMS you explaining the outcome.

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If we can’t reach an agreement together?

We’re confident that our complaint resolution process is fair and robust, but if we’ve been unable to provide you with a satisfactory resolution, you have the right to refer your complaint to Sanadak.

Sanadak is the first legally established independent Ombudsman Unit, with a focus on safeguarding consumers rights and resolving complaints that arise from dealings with Financial Institutions and Licensed Insurance Companies. Sanadak will assume all consumer complaint-handling duties previously carried out by the Central Bank of the UAE’s Consumer Protection Department and Insurance Dispute Resolution Committee.

Sanadak’s office is located on the ground floor of the Emirates Institute of Finance building in Abu Dhabi.

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Simply scan the QR code below to